Get unstuck without losing your workspace.

Start with the matching path below. Keep the smallest useful error detail and remove keys before sharing logs.

Report an issue

Use the contact form to send your version, surface, setup mode, reproduction steps, and a redacted log excerpt.

Prefer email? Write to [email protected]; the same people read both. Email is also the route for billing and privacy requests.

Account and sync

Sign in or confirmation fails

Use the hosted app URL, not a localhost URL.
Check the confirmation email and refresh the Account profile after confirming.
On the sign-in screen use Forgot password? (Reset password in the Chrome extension).

Loaded account data looks wrong

Check your sync setting in Account > My Account. Sync across my devices is on after sign-in in the web app; Auto-sync after enrichment is off until ticked in Chrome extension v0.1.56. The Save account snapshot button saves right now.
After pressing Load account snapshot, if asked, choose Merge, Replace, or Cancel.
Provider keys and sign-ins are not synced. Enter your key on each device, or turn on encrypted account secrets under Account > Integrations and use Load encrypted secrets.

Your data

In the web app, sign in and open the menu > Account > My Account > Your data > Download my data (Chrome extension v0.1.56 does not have this button). You get a JSON file of what our service holds about your account and a TSV file of the rows on that device, leaving out provider keys and other secrets; see Download your data.

Local / Ollama

Expected endpoints: API http://localhost:8787; Ollama OpenAI-compatible endpoint http://localhost:11434/v1.

For developers: you need the YourStasis source code. Run .\scripts\Start-ResourceSummarizerLocal.ps1 from the repository root.
Run .\scripts\Test-ResourceSummarizerLocal.ps1 to check Node, API health, and Ollama availability.
Make sure Ollama is running and that at least one model has been pulled.
If the API starts but enrichment fails, confirm the selected model route is available locally and that hosted mode is not paired with a localhost provider.

Chrome capture and shortcuts

Pin YourStasis from Chrome's Extensions menu.
Open chrome://extensions/shortcuts and assign the current-tab command.
On Google Docs, Google Sheets, or protected pages, use the pinned icon or context menu when a page shortcut is intercepted.
If the side panel is blank, reload the extension from chrome://extensions, then capture a fresh tab.
If Chrome's Update button leaves the same version installed, open Settings > Advanced > Version & upgrade, click Check for update, extract the new zip from the install page over the same stable folder, and click Reload instead.

Google Drive export

For copy/paste, turn Headers on, choose TSV, and paste into a blank Sheet.
Direct export needs the Chrome extension and your own Google OAuth client ID; follow the advanced Google export setup, then check that your Google account can access the Sheet.
Check that the active prompt's columns match the destination before exporting.
Use New Doc when you want the same selected rows in a readable Google Docs table.
Private or protected Docs and Sheets may provide only visible title/context; the app cannot bypass Google permissions.

Common errors

Error	Check first
401	401 means sign in again. If you set an access token in Settings, check that too. If the message says 'LLM provider failed with HTTP 401', your own provider key was rejected. Enter it again in Settings.
Failed to fetch	API base URL, Worker availability, CORS, and whether the local API is running.
Model unavailable	Ollama is running, the model is pulled, and the provider endpoint matches the selected mode.
Rows disappeared	Correct extension install/profile, browser storage, and whether a snapshot was loaded with Replace.
Pricing is weak	Redo re-runs a row with your note on what to fix and re-checks the site's pricing page for website links.

What to include in a report

Open Setup, open Advanced: choose where model work runs, click Run preflight, then use Copy setup report. Review the redacted text before sharing it.
Surface: hosted app, extension, or local app.
Setup: hosted account, BYOK provider, or local/Ollama.
Browser and operating system.
One example URL or prompt name, with private content removed.
Redacted error log and the exact step that failed.

Never share: provider API keys, Supabase secrets, passwords, recovery links, or full account snapshots. YourStasis does not send the copied setup report automatically.